BPExch Lie — Privacy Policy

1 Who We Are

BPExch Lie ("we", "us", "the Platform") operates the bpexchlie.app website and its associated mobile application. We provide a sports betting and gaming platform designed specifically for adult players in Pakistan, offering cricket betting — including PSL and T20 markets — live casino, bingo, slots and other gaming products, all transacted in PKR.

For the purposes of this Privacy Policy, bpexch lie acts as the data controller in respect of the personal information you provide when registering and using the platform. This means we are responsible for deciding how and why your data is collected and used, and we are accountable for keeping it safe.

If you have any questions about this policy or wish to exercise any of your data rights, you can contact our support team at any time through the live chat available on the platform. Our support team is available around the clock and will direct your query to the appropriate team member.

2 Data We Collect

We collect personal data in the following categories when you use the bpexch lie platform:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information as part of normal platform operations. If we ever need to collect additional sensitive data for a specific purpose — for example, during a responsible gaming self-exclusion review — we will explain the reason clearly and obtain your consent separately.

3 How We Use Your Data

bpexch lie uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your balance in PKR and manage account settings including VIP tier, deposit limits and self-exclusion preferences.
• Processing transactions: To process deposits via JazzCash, Easypaisa, Raast, bank transfer and cards; to settle bets; to pay out winnings; and to process withdrawal requests to your registered payment method.
• Platform security: To detect and prevent fraud, money laundering, multiple account registrations, bonus abuse and other prohibited activities outlined in our Terms and Conditions.
• Customer support: To respond to your queries, process complaints and provide technical assistance through our 24/7 live chat support.
• Communications: To send account notifications, deposit confirmations, withdrawal updates and — where you have opted in — promotional offers and bonus alerts. You can manage your communication preferences in your account settings at any time.
• Legal obligations: To comply with applicable record-keeping requirements and to respond to lawful requests for information from relevant authorities.
• Platform improvement: To analyse aggregated and anonymised data about how players use the platform so we can improve game selection, navigation, betting markets and overall performance.

We do not use your personal data for automated decision-making that produces significant legal effects on you without human review. If any automated system flags your account for review — such as a fraud detection alert — a member of our team will review the case before any permanent action is taken.

4 Legal Basis for Processing

bpexch lie processes your personal data on the following legal bases depending on the specific purpose:

• Contractual necessity: Processing required to create and manage your account, settle bets and process PKR transactions is necessary to perform the contract between you and bpexch lie. Without this processing, we cannot provide the platform services to you.
• Legitimate interests: We process certain data — such as technical logs, IP addresses and account activity patterns — to protect the security of the platform, detect fraud and improve our services. We have assessed that these interests do not override your privacy rights.
• Legal obligation: Where applicable law requires us to retain or disclose data — for example, transaction records — we process that data on the basis of legal compliance.
• Consent: For optional marketing communications, we process your contact details only where you have explicitly opted in. You may withdraw this consent at any time through your account settings or by contacting support.

5 Sharing Your Data

bpexch lie does not sell your personal data. We share data with third parties only in the following limited and controlled circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners strictly to process deposits and withdrawals in PKR. These partners operate under their own privacy policies and data security standards.
• Identity verification providers: When you submit KYC documents, this data is processed by a third-party verification service to confirm your identity before large withdrawals or as required for account security. These providers are contractually bound to handle your data securely and not use it for any other purpose.
• Game software providers: Live casino, bingo and slot game providers receive minimal session data — such as a player token and stake amount — necessary to run individual game rounds. They do not receive your full profile or contact details.
• Fraud and security services: Aggregated and pseudonymised technical data may be shared with security service providers to help identify patterns of suspicious activity across the platform.
• Legal authorities: If required by a valid legal process or lawful authority request, bpexch lie may disclose data to the extent required by that obligation. We will only do so to the minimum extent necessary.

All third-party partners who process personal data on our behalf are required to maintain data security standards consistent with those applied by bpexch lie and to use the data only for the specific purpose for which it was shared.

6 Cookies & Tracking

The bpexch lie website and app use cookies and similar tracking technologies to improve your experience and keep the platform running correctly. Here is how we use them:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session, remember your language preference and maintain your bet slip. You cannot disable these without affecting how the platform works.
• Performance cookies: These help us understand how players navigate the platform — which pages load slowest, where players drop off during registration and which game categories are most popular. The data is aggregated and does not identify you individually.
• Preference cookies: These remember choices you have made — such as your preferred deposit method or odds format — so you do not have to set them again every time you log in.
• Security cookies: Short-lived tokens used to protect your session from hijacking attempts and to verify that form interactions are coming from your authenticated session.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using bpexch lie but may affect minor personalisation features. We do not use cookies to track your activity across third-party websites.

7 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period after account closure to meet our legal record-keeping obligations. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a period after account closure. If your account is closed following a fraud investigation or terms violation, records may be retained for longer to support any legal proceedings.
• Transaction records: Deposit and withdrawal records in PKR are retained for the period required to meet financial record-keeping standards applicable to our operations.
• Betting and game history: Retained for the life of your account and for a defined period after closure. This data supports dispute resolution and responsible gaming reviews.
• Support communications: Live chat transcripts and support emails are retained for a defined period from the date of the conversation to allow us to follow up on open issues or recurring queries.
• Technical logs: IP address logs and device data are retained for a shorter rolling period sufficient for security monitoring and fraud detection purposes.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 Your Rights

As a player on the bpexch lie platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat and they will guide you through the process:

• Right to access: You can request a copy of the personal data bpexch lie holds about you. We will respond within a reasonable timeframe and provide the information in a clear format.
• Right to rectification: If any personal data we hold about you is inaccurate or out of date — for example, a change of contact number — you can request that it be corrected. Minor updates such as contact number or email address can often be made directly through your account settings.
• Right to erasure: You can request deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected. Note that some data must be retained to meet legal obligations and cannot be deleted on request alone.
• Right to restrict processing: You can ask us to pause the processing of your data in certain situations — for example, while a complaint is being investigated.
• Right to withdraw consent: Where processing is based on your consent — particularly for marketing communications — you can withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests where you feel your rights and interests outweigh ours. We will review your objection and respond accordingly.

9 Children's Privacy

bpexch lie is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration process and we may request additional identity documents to confirm date of birth before allowing withdrawals or at any other stage we consider appropriate.

If we become aware that a person under 18 has registered an account and provided personal data, we will close the account, void any transactions and delete the associated personal data as promptly as possible. If you believe a minor has registered on the platform, please contact our support team immediately so we can investigate and act.

Parents and guardians are encouraged to use available parental control tools on shared devices to prevent minors from accessing the bpexch lie platform. Our Responsible Gaming page includes further guidance on keeping gaming activity within appropriate boundaries.

10 Security Measures

bpexch lie implements a layered approach to data security that covers your data at rest, in transit and during processing:

• Encryption in transit: All connections between your device and the bpexch lie platform use TLS encryption. Sensitive data — including login credentials and payment details — is never transmitted in plaintext.
• Encryption at rest: Sensitive data fields stored in our databases are encrypted at the storage level. Even in the unlikely event of an unauthorised database access, this encryption provides a significant additional layer of protection.
• Access controls: Internal access to production data is restricted on a need-to-know basis. All internal access to player data is authenticated, authorised and logged for audit purposes.
• Monitoring: Our systems are monitored continuously for unusual activity patterns. Automated alerts flag anomalies such as bulk data access attempts or login patterns inconsistent with normal use.
• Incident response: We have a defined process for responding to data security incidents. In the event of a breach that could affect your personal data, we will notify you through your registered contact details as promptly as possible.

While we invest significantly in security, no system is completely immune to risk. You also play a role in protecting your account by using a strong, unique password and keeping your login credentials confidential. If you suspect your account has been compromised, contact support immediately.

11 Policy Updates

bpexch lie may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we offer, or to address new legal requirements. When we make material changes, we will notify registered players via the contact details on their account or through a prominent notice on the platform.

The updated policy will be published on this page with a revised "Last updated" date at the top of the document. We encourage you to check this page periodically so you remain informed about how we handle your personal data. Continued use of the bpexch lie platform after any update to this policy constitutes your acknowledgement of the revised version.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how bpexch lie has handled your personal information, our support team is available 24/7 through the live chat feature on the platform.

You can also reach us by email — the address is displayed in the footer of this page. When contacting us about a data rights request, please include your registered username and a brief description of your request so we can direct it to the right team and respond as efficiently as possible.

For concerns related to account security, suspected unauthorised access or responsible gaming support, please mark your message as urgent and our team will prioritise your case. Related policies that may also be relevant to your query are our Terms and Conditions and our Responsible Gaming page.